FAQ's

WHAT PRODUCTS DOES SHOUFSHOUF OFFER?
We offer artisan home décor and functional pieces, including ceramics, handwoven baskets, storage solutions, mirrors, and rugs.

ARE YOUR PRODUCTS HANDMADE?
Many of our items are handcrafted by skilled artisans, while others are carefully selected to meet our quality and design standards.

HOW LONG DOES SHIPPING TAKE?
Shipping times vary by destination:
Netherlands: 1–2 business days
Europe: 3–6 business days
International: 7–14 business days

DO YOU OFFER FREE SHIPPING?
Yes, free shipping is available for orders above:
€75 (Netherlands)
€120 (Europe)
€200 (International)

CAN I TRACK MY ORDER?
Yes, a tracking number will be provided by email once your order is shipped.

WHAT IS YOUR RETURN POLICY?
Returns are accepted within 7 days of delivery. Items must be unused, in original condition, and in their original packaging. Custom or sale items are non-refundable unless damaged.

WHO PAYS FOR RETURN SHIPPING?
Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

HOW DO I REQUEST A RETURN OR REFUND?
Contact us at info@shoufshouf.com with your order number and reason for return. Refunds are processed within 5–7 business days after inspection.

WHAT IF MY ORDER ARRIVES DAMAGED?
Email us within 24 hours of receiving your order with photos of the damaged item and packaging. We will assist with a replacement or refund.

DO YOU SHIP INTERNATIONALLY?
Yes, we ship across Europe and worldwide. Customs duties, taxes, or import fees may apply for orders outside the EU.